Featured Image Credit: thathippiedoc/TikTok/AaronP/Bauer-Griffin/GC Images
Topics: Holiday, Social Media, TikTok, Travel, Cruise Ship
Joshua Nair
Topics: Holiday, Social Media, TikTok, Travel, Cruise Ship
The woman who had her cruise cancelled just days before has issued an update on the situation.
Tiffany Banks and her family's holiday dreams were shattered after an entire year of planning their travels out.
The family, from Kentucky, US, had their $15,000 (£11,750) cruise cancelled without their knowledge, with Tiffany taking the problem to TikTok to share how angry and disappointed she was about it.
They were excited to board the Carnival Celebration cruise ship this summer, having paid for the whole thing, but she received an out of the blue email that detailed off-ship excursion cancellations.
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Tiffany called Carnival to investigate, and sadly found out that her entire trip had been cancelled just two days before it was meant to set sail.
Apparently, a Carnival customer service rep told her she cancelled her reservation for the boat's largest room, worth almost £10,000, via the online system, which she claims she did not do.
In a TikTok video, posted in May, Tiffany explained that they spent a staggering amount of money on the trip, including flights, the room, activities and excursions.
She refused a full refund and the remaining rooms on the ship, which were the cheapest interior cabins, as the family stayed at an Airbnb in Florida with the hope of being let on last minute.
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Social media users were sceptical about Tiffany's story, and it turns out that they had a reason to be, as Carnival got back to her about what happened with the booking.
Apparently, Tiffany and her husband shared the booking reference number of the trip on Facebook when counting down to the holiday, and someone made an account with that number and cancelled the family's entire trip.
Tiffany claimed she was told she was a ‘victim of a form of identity theft’ but there was no security breach on the cruise line’s part.
She has since posted several updates on the situation, recently claiming the company won't 'admit guilt' to her, but apparently updated its website and policy to protect customers from making the same mistake.
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Tiffany said the move was 'admitting guilt without having to admit guilt'.
A representative from Carnival told the New York Post: “Unfortunately, this guest failed to heed well-documented and very common travel safety and security advice.”
Carnival Cruise Line told LADbible in a statement: "While we are not going to comment on any specific guest complaint or incident, it is never a good idea to post personal information about your travel plans, including a confirmation number for a booking, which could allow a bad actor or identify thief to use that information in inappropriate or even illegal ways."