Some Oasis fans have been left in despair after Ticketmaster cancelled their tickets for the reunion tour on the grounds that they might be bots.
A number of fans who bought tickets recently received an email from Ticketmaster telling them that they believed bots had been used to buy their tickets.
These fans were told to fill out a form to sort out the issue, and some are worried about getting their tickets back.
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The Oasis ticket sale proved to be controversial after dynamic pricing for the reunion tour saw some fans having to pay significantly more money for tickets due to massive demand.
The gigs were almost guaranteed to be a sell-out with huge demand for tickets but some which were marketed at £155 ended up going for up to £355 instead.
The government is now looking into the matter of dynamic pricing.
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As for those genuine fans who had their tickets cancelled due to Ticketmaster thinking they were bots, some of them have said it feels like their 'dreams have been crushed'.
Music fan Leighah Conroy told PA that her friend had bought their tickets back in August last year, but on 7 February they'd received an email from Ticketmaster claiming they'd 'identified that bots were used to make this purchase'.
"To say that we’re bots is totally out of order for Ticketmaster because we tried all day to get the tickets," she said.
“Our heads have been pretty battered these past 24 hours.
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“I felt sick in the stomach. It’s a band you’ll never experience or see again and it’s been on my bucket list for years. It just feels like my dreams have been completely crushed.”
Leighah added that her group had also spend money on hotels and travel, and said it was 'totally outrageous' that their tickets had been cancelled.
A fan over in Spain who spent around £3,000 so her family of four could travel to London and see Oasis said she felt 'shocked then angry' at her tickets being cancelled, adding that she'd spent five hours trying to sort things out with Ticketmaster through emails and social media.
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Marta Bonnet, 48, thought the email saying her tickets had been cancelled was fake at first and criticised Ticketmaster's approach.
She said: "I know there are a lot of platforms trying to use bots to resell the tickets, but there must be another way to take control of this situation, which is not to take (it out on) all the people that are buying the tickets in a legal form."
A spokesperson from Ticketmaster said: "Anyone who has been contacted and believes a refund was made in error has been sent a form to fill in for the tour’s promoters to review."
Topics: Ticketmaster, Oasis, Music
Joe Harker