EasyJet passengers told they couldn't fly after argument with crew over luggage size
EasyJet passengers told they couldn't fly after argument with crew over luggage size
A pair of easyJet passengers were told they couldn't get on their flight after an argument with crew over the size of their luggage.
Siavash (@siavashmdesign) claimed he and his wife couldn't get on their flight from Paris to Berlin after a staff member refused their cabin bag.
He said that after an argument between them, the staff 'didn't let' them on the plane and 'didn't give any reason' why they couldn't board.
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The man shared a video on Twitter of the incident, in which he seems to be arguing with the crew member at the check-in desk.
In the chaotic clip, he shows his small suitcase sitting tightly in the easyJet bag measurer which can be used to check the size of passengers' cabin bags before boarding.
He followed this up with a series of tweets where he writes: "How rude and terrible @easyJet is!! Unbelievable, a girl didn’t let us depart while two of their colleagues accepted and our luggage was fit!
"The same flight and luggage we had before. She said we are rude and didn’t respect her!"
Siavash went on to claim they 'wanted to call the police' and said that with an over one-hour delay they still couldn't board.
He added: "The manager told us google the support of the #easyjet and we are no responsible to explain you anything! We don’t lose anything you are losing your flight!
"Who is responsible for this mess and rude behaviour of easyJet!"
In response to this situation, easyJet told LADbible: "After allowing the customers to board the flight they displayed disruptive behaviour towards our staff so we were unable to allow them to travel as a result."
On the easyJet site, it says passengers can take one small bag per person on board the plane for free.
Bags can weigh up to 15kg, must be able to fit under the seat in front and be a maximum size of 45 x 36 x 20 cm - including any handles and wheels.
If passengers want bigger cabin bags (up to 56 x 45 x 25 cm in size including handles and wheels) they now need to select an 'Up Front' or extra legroom seat or need to book a large cabin bag for their ticket.
Those whose suitcases don't fit easyJet's rules will be charged at the airport.
Jess Battison