Abbi Murray
If your Nike trainers have seen better days then listen up, as one woman may have a little-known hack for you. Watch below:
Describing herself as ‘TikTok’s #1 lawyer’, Erika Kullberg has made it her mission to read those allusive terms and conditions so you don’t have to.
Back in November, she made a video tackling Nike’s warranty, which has now amassed over 67 million views.
Advert
She revealed that customers may be entitled to a completely new pair of trainers for free, up to two years after buying the original pair.
Captioning the clip ‘what Nike doesn’t want you to know about getting a free pair of shoes,’ Erika roleplays as both the customer and staff member to let her followers know if they could be in with a deal.
.jpg)
Erika begins her video by asking: “Hi, my shoe has a tear. Can I get a new pair?”
Switching to the role of the staff member, she says: “You bought that almost two years ago, there's nothing we can do since it's been over 60 days.”
Advert
Continuing as the customer, she says: “I'm not talking about the 60-day return policy, I've actually read your terms and I know that as long as it's been less than two years since the manufacture date (found here) it's covered under the warranty.”
She adds: “And, Nike will either give me a brand-new pair or a gift card for the same value,” pointing to the date on the inside of the shoe.
After receiving an $100 (£75) gift card, Erika calls herself ‘a lawyer who reads the fine print’.
Speaking on the success of her video, Kullberg told Newsweek: “People have loved the video. I've received many messages about how people have successfully used it to get a new pair of sneakers.
.jpg)
Advert
"Note that it's not just limited to sneakers - it also applies to apparel according to their website.
“It's limited to if the shoes or apparel develops a material or workmanship flaw, so this doesn't apply to normal wear and tear.”
And according to Nike's website, customers are entitled to return their shoes up to two years after buying them if they develop a flaw within that time.
The website reads: "We stand behind all of our shoes and gear.
"Defective or faulty products can be returned with a valid proof of purchase within two years of the order delivery or store purchase date."
Advert
LADbible have contacted Nike for a comment.