Three British holidaymakers were left fuming after hotel staff told them to 'go away' when they arrived in Turkey.
Aaron Hatton, Danielle Halsall, both 20, and another friend flew from Manchester Airport on 6 October for a week long trip to the popular country, dropping about £1.5k for the holiday.
However, when the group of friends arrived, they were faced with a big problem.
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Aaron told the Liverpool Echo: "We just wanted to go somewhere hot for a nice little holiday and booked something with Loveholidays.
"We got to the airport [in Turkey] and everything was fine, and we booked a private transfer and went to the checkpoint where they picked us up."
The three pals were dropped off at their hotel at 1.00am and found the gates locked.
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Aaron continued: "We were dropped off at about 1.00am at this hotel we had booked and it was locked at the gates. We went round to the other side and we could see people on the balconies so we asked them how to get in - they said to go around to the front."
But, when they arrived back at the front of the hotel, they were approached by a security guard who refused them entry.
"There was a security guard looking at us and we were trying to get through but they kept saying 'go away, find somewhere else' and that the hotel wasn't open to the public," Aaron explained.
"We showed them our phone with the booking and the name of the hotel but they kept shaking their head."
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The trio ended up staying at the hotel's sister site, however that wasn't the end of their problems.
When they tried to get a drink at the second hotel as part of the all-inclusive package they'd booked, they were told they couldn't have any alcohol. Ouch.
Aaron said: "After 11.30pm we were told we could only get a drink from the water machine and that it wasn't safe to leave the hotel at night. They told us to go and lock ourselves in our room.
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"We also paid extra for a bigger room with a sea view [at the initial hotel] which was worth £84 a night. [We looked] up the new hotel, that was worth £18 per night, so we were downgraded. The room had one double bed and one single bed which was very cramped."
The friends tried to get in touch with Loveholidays to deal with the mistake, but claims they weren't able to make contact until 8 October, when they said their holiday had already been ruined.
Their families then shelled out a whopping £570 to bring them home early.
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On 13 October, the trio registered a complaint with Loveholidays, explaining: "We registered a complaint on October 13 and it just said it was processing, we have tried to call Loveholidays but they said the phone line was for people who were still on holiday. It seems like loveholidays are just not bothered."
A spokesperson for Loveholidays said: “We're very sorry Mr Hatton's holiday did not live up to our usual high standards. We’re investigating the relocation error with our accommodation supplier to ensure it does not happen again and are doing all we can to support Mr Hatton’s claim.
"While we’re still within the usual timeframe to investigate this complaint, we’ve already been in touch with Mr Hatton to apologise and reimburse his accommodation costs, alongside offering a £100 voucher from loveholidays.”
Bec Oakes